General Customer Service Contact Info:
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Teledyne RDI - Poway, CA USA
E-mail: rdifs@teledyne.com
Telephone: +1-858-842-2600 • Fax: +1-858-842-2822
24 Hour Emergency Support +1-858-842-2700
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Mr. Daniel Doherty - Ext. 2639
Customer Service Manager |
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Mr. Greg Rivalan - Ext. 2703
Technical Services Supervisor - Field Service Dept. Manager - Technical Support Strategy - Training/Commissioning logistic - MSEE&MSOE
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Application Expertise: Coastal Environments and Navigation
Expert Product Support: Navigator DVL, Explorer DVL, Remus DVL, CobraTAC
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Mr. Andre Merritt - Ext. 2759
Repair Center Supervisor |
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Mr. Dan Murphy - Ext. 2637
Field Service Engineer
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Application Expertise: Inland and Coastal Environments
Product Champion: StreamPro, ChannelMaster, River Ray, WorkHorse Rio, Grande, VADCP, WinRiverII
Secondary Product Support: NEMO, Waves, Horizontal Waves
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Mr. Scott Idle - Ext. 2693
Field Service Engineer
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Application Expertise: Coastal and Ocean Environments
Product Champion: Ocean Surveyor, Broadband, SRD500
Secondary Product Support: Navigator DVL, Remus DVL, Waves, Horizontal Waves, DVS, HADCP
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Mr. Matt Burdyny – Ext. 2764
Field Service Engineer
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Application Expertise: Navigation
Product Champion: Navigator DVL, Explorer DVL, Remus DVL, CobraTac, Citadel CTD, Waves, Horizontal Waves
Secondary Product Support: DVS, StreamPro, WinRiver II, WorkHorse Rio Grande
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Mr. Daniel Pedraza – Ext. 2824
Field Service Engineer
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Application Expertise: Coastal and Ocean Environments
Product Champion: DVS, NEMO
Secondary Product Support: Ocean Surveyor, Explorer DVL, ChannelMaster
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Teledyne RDI Europe - La Gaude, France
E-mail: rdiefs@teledyne.com Telephone: +33-492-110-930 • Fax +33-492-110-931
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Mr. Loíc Michel
Director of TRDI Europe
Tel. +33-49-211- 0930 |
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Mr. Kevin Grangier
Field Service Engineer & Repair Supervisor - Europe
Tel. +33-49-211- 0930 |
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Teledyne RD Technologies - China
1311 Holiday Inn Business Building
899 Dongfang Road, Pu Dong, Shanghai 20122
E-mail: lfan@rdtech.com.cn
Telephone: +86 215 830 6939 • Fax +86 215 830 5115
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Mr. Lei Fan
Field Service Engineer & Repair Technician - China
Tel. +86 215 830 6939 |
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Rest assured, at Teledyne RDI, there's always someone available to assist you with your technical emergencies. During regular customer service hours (8:00 a.m. - 5:00 p.m., Pacific Time), simply call our main number at +1-858-842-2600 and ask for customer service. Someone will be available to assist you.
However, we understand that technical difficulties can arise at any time. If you are experiencing a true technical emergency after regular business hours, you can call our emergency support line, and a trained Teledyne RDI customer service technician will assist you.
Emergency 24/7 customer service: +1-858-842-2700.
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